Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Bikes can be returned within 7 days of purchase in original show floor condition. Please read "Returns" below for more information.

SHIPPING

Shipping & Handling Rates - charges are calculated based on purchase amount.

Rates below are for Continental U.S. only - please contact us for shipping rates outside of Continental U.S. or for expedited shipping options.

Merchandise ValueGround
$0.00 to $79.00$8
$79.01 and upFREE

SHIPPING and HANDLING POLICIES

Please Note: Orders usually ship 1-2 days after order has been placed.  Orders are shipped on weekdays only, no holidays.  Cutoff for expedited shipping is noon central time. 

Some items such as car racks, wire bead tires, wheels, framesets and bicycles may be subject to additional shipping and handling charges because of size or weight. We will contact you before processing your purchase to confirm shipping costs.

Please contact us for shipping costs outside of Continental U.S.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

IN-STORE PICKUP

Most orders will be ready within one business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up.

ID, credit card, and order number are required to pick up your items

Bring to the store:

  • Your government-issued photo ID
  • The credit card used for the purchase (if a credit card was used)
  • Your order number

Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.

HOME DELIVERY

We offer home delivery of new bicycles within certain areas of Central Maryland and Baltimore City.  If you take advantage of this option, we will also install any accessories for free if purchased at the same time as your new bike. We'll then deliver the bike to your home and our skilled technicials will set up and adjust the bike for you.  What could be easier?  Call us today!  

Learn More About Home Delivery

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

Race Pace Bicycles accepts returns and exchanges on any unused items in their original packaging with all tags attached if received by us within 30 days from the original shipping date. Bikes may be returned within 7 days of purchase in original show floor condition. We reserve the right to deny returns if bicycles are in any condition other than new and/or charge the consumer for parts which show use such as tires, grips and saddles. Any items returned that have been installed, used or damaged will not be accepted.To return an item, please follow these steps:

1. Email orders@racepacebicycles.com and include the following information to obtain a Return Merchandise Authorization Number (RMA):

Name Order Number Specify return type (return, exchange, warranty) Specify reason for return If exchanging, please specify brand, model and describe (color, size, design, etc.) the new item(s). If the exchange item you would like is unavailable, we will issue a refund.

2. Receive a RMA number following completion of the above email. Your RMA number will be emailed to you within 24 hours.

3. Box-up the item(s) you are returning with all original tags and packaging.

4. Print your RMA number in a visible place on the outside of the package.

5. Insure your package and obtain a tracking number from the shipping company.

6. Ship to:
Race Pace Bicycles
Return/Exchange
3258 Bethany Lane
Ellicott City, MD 21042


Buyer is responsible to pay for return shipping. Shipping charges will only be refunded in full on items shipped in error by Race Pace Bicycles.

All refunds will be applied to the original purchaserís credit card once the returned item has been inspected by Race Pace Bicycles to insure that it is unused, uninstalled and in original new condition along with the retail packaging. Refund notification will then be made via email. Please note that there can be a time difference between when Race Pace Bicycles applies a refund to the credit card versus when your credit card company processes and posts the request.

All merchandise sold by Race Pace Bicycles carries the full and original manufacturerís warranty. All warranty items must be inspected by Race Pace Bicycles and/or the itemís manufacturer to ensure that they are covered under the manufacturerís warranty.



PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.